Frequently asked questions

To rent a vehicle from Tunisia Rent Car, you must be at least 26 years old and have held a driving licence for more than two years.

No. Your original driving licence is enough. A copy or a certificate of loss can never be accepted.

No, unless that person has been approved by Tunisia Rent Car and named on the contract as a second driver.

No, the rental vehicle may only be used within Tunisia.

A valid ID card or passport, and a valid driving licence.

If you gave us your flight details when booking, we will wait for your plane to land, 24 hours a day, 365 days a year.

Yes. Delivery is free within the cities where we have a branch. Outside these areas, a delivery fee applies.

Yes, if you let the branch know. There is no charge for rentals of one week or more; otherwise a fee applies depending on the distance.

Beyond 6 hours late, an extra day is charged at the rate of the original period.

Check the inside and outside of the vehicle and the fuel level, and have them recorded on the condition report.

Complete the condition report again, carefully and in the presence of a Tunisia Rent Car agent.

Payment is made on site, when you pick up the vehicle.

Yes, cash payments are accepted in any currency. Please let us know by email before you arrive.

No. Tunisia Rent Car does not charge the deposit: a payment pre-authorisation is requested and released when the vehicle is returned.

Your invoice is given to you at pick-up or on return, or sent by email on request.

The rental includes unlimited mileage, mechanical maintenance, washing, oil and lubrication, as well as unlimited third-party liability insurance.

The prices shown on the website are indicative and depend on the season. The exact price is displayed when you enter your dates.

You receive a confirmation email with all the details of your booking.

Yes, by contacting the branch by phone, WhatsApp or email.

Yes, subject to availability. Otherwise, we will offer you alternatives.

Your car is supplied with a quarter of a tank and must be returned at the same level. A surcharge applies if the level is lower.

Yes, at the airports if you have given us your flight details, and in the cities where we have a branch.

No, the rental vehicle may not be used to tow or push another vehicle.

The basic price includes compulsory insurance: third-party and civil liability, covering bodily injury and property damage caused to third parties.

The excess is the part of any damage that remains payable by the renter.

You only pay the amount of the excess.

If an accident report has been completed, you pay nothing, not even the excess.

In case of theft, the excess is doubled.

Damage to tyres, broken glass and accessories is payable by the renter, unless the Protection+ Pack has been taken.

Immediately call the assistance number given to you when you picked up the vehicle.